General Cleaning Standards and Expectations

Before the Job (Day Before or Morning Of)

• Review job details (client address, notes, and any special instructions)

• Plan your travel to ensure on-time arrival

• While clients are expected to provide cleaning products and tools, bring gloves in case they're needed and not available at the property

• Dress appropriately in uniform with a clean, professional appearance. A dark, preferably black t-shirt is suggested as part of the standard look

Arrival at the Property

• Greet the client politely, introducing yourself and mentioning you're with Facility Cleaners

• Politely ask the client if they have any specific requests or areas of concern for this visit

• Clarify any unclear instructions in the job notes to avoid mistakes or missed tasks

• Walk through the home with the client to understand the scope and expectations before starting any cleaning work

During the Job – Cleaning in Action

• Clean room-by-room, top to bottom, left to right

• Use appropriate products for different surfaces to avoid damage. Ask customer if not sure.

• Pay attention to detail: corners, under furniture, behind items

• Stay efficient—work with purpose, avoid distractions. Using of the phone is not allowed.

• Follow specific client preferences when provided with feedback or checklist

Before Leaving – Final Checks

• Revisit each room to double-check work

• Tidy up: return moved items, organize supplies, clean tools

• Take completion photos if required

• Empty bins and ensure all areas look clean and refreshed

• Lock windows, close doors, and secure the property if the customer is not present

• Make sure any electrical equipment is off and accidentally wasn’t turned on (Oven, etc.)

After the Job

• Message Facility Cleaners about the job completion and short feedback with total number of hours cleaned

• Report any issues (e.g., broken item, unexpected problem)

• Suggest and restock and clean your equipment needed for the next job