Facility Cleaners (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website https://facilitycleaners.co.uk, use our Customer or Cleaner apps, book our services, or interact with us in other ways. By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
Facility Cleaners Ltd is a cleaning services company based in London, United Kingdom. We provide regular house cleaning, one-off cleaning, commercial cleaning, Airbnb, and deep cleaning services across London and surrounding areas.
Facility Cleaners Ltd
Registered office: 5 Brambles Close, Isleworth, England, TW7 5BX
Email: info@facilitycleaners.co.uk
We are the “data controller” for the purposes of UK data protection laws.
We collect booking details (name, address, email address, phone number, service type, date/time of service, property access information, special instructions), payment information (processed via third-party processors; we do not store full card details), communication records (forms, emails, SMS, phone calls), and any feedback or reviews you submit on our site, Google, or Checkatrade.
We collect usage data such as IP address, browser, device, pages visited, and session duration. We use cookies to support site functionality, analytics, and advertising performance. Analytics data may be collected via Google Analytics, Google Ads, and Microsoft Clarity.
We use Microsoft Clarity on our website and Customer and Cleaner apps to understand how people navigate and interact with our products, find usability problems, and improve our services. Clarity provides usage metrics, heatmaps, and session recordings, using cookies and similar technologies on the web and its SDK in our iOS and Android apps. It receives device and platform information, screen visits, interaction data, and pseudonymous identifiers. Our custom events describe actions such as submitting a booking or accepting an offer; they do not include your name, contact details, address, message text, or payment-card details. We configure text masking for recordings of our Customer and Cleaner apps. Learn how Microsoft collects and uses this information in the Microsoft Privacy Statement.
We may receive information from lead platforms (e.g., Bark.com, Checkatrade), marketing platforms (e.g., Google Ads), and social media interactions.
We use your personal information to provide and manage cleaning services; communicate about bookings (confirmations, changes, reminders via email/SMS/phone); issue invoices, collect payments, and maintain financial records; respond to enquiries; improve our website and services; send service updates, review invitations, and special offers (with consent or where permitted); and comply with legal, tax, and accounting obligations. We do not sell or rent your personal information.
We process your data under one or more of the following UK GDPR bases: contract (to deliver services you request), consent (for optional marketing), legitimate interests (e.g., service improvement and fraud prevention), and legal obligation (e.g., tax and accounting).
We use Firebase (Google Cloud Platform) to securely store booking and related data, with hosting in EU-based data centres. Access is restricted to authorised personnel. We apply encryption in transit (HTTPS), strong authentication, and access controls. We retain data only as long as necessary for the purposes set out in this policy, including up to seven years for financial records to meet legal obligations.
We may share your data with cleaning staff and contractors (limited to details required to perform the service), payment providers, IT service providers (hosting, email delivery, analytics), and regulatory authorities when required by law. Third parties are required to keep your information secure and use it only for specified purposes.
Some providers (e.g., Google Firebase, Google Ads) may transfer data outside the UK. Where this occurs, we ensure appropriate safeguards such as UK-approved standard contractual clauses.
Under UK GDPR you have rights to access, rectify, erase, restrict processing, object to certain processing (including direct marketing), and data portability. To exercise these rights, contact info@facilitycleaners.co.uk. We may request proof of identity before responding.
We use cookies and similar technologies to enable essential site functionality, analyse website usage through Google Analytics, measure marketing performance (e.g., Google Ads), remember first-party attribution data such as your initial referral source or campaign, and enhance your browsing experience.
Optional measurement cookies are enabled by default. You can turn them off using Cookie preferences in the public website footer. Your saved preference also applies to our Customer and Cleaner websites. You can also manage or disable cookies through your browser settings.
We may send service updates or promotional messages with your consent or where permitted by law. You can opt out at any time via the unsubscribe link in emails or by contacting us.
We may update this Privacy Policy from time to time. The latest version will be posted on our website with an updated effective date. Please review it periodically.
Data Protection Contact
Facility Cleaners Ltd
Email: info@facilitycleaners.co.uk
You can also lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.